Get more from your ServiceNow dev team and the AI tools you already pay for.
OperatorZero helps ServiceNow dev teams use Claude Code, Codex, and the ServiceNow SDK plugin on real work: stories, docs, reviews, cleanup, and handoffs. You get workshops, guardrails, and examples the team can reuse.
Less rework
review before dev
Faster ramp-up
understand the instance
Cleaner handoffs
docs and review steps
Dev tools in flow
Claude, Codex, SDK
Workshop snapshot
ServiceNow AI dev workflow setup
Tools
Claude Code, Codex, and the ServiceNow SDK plugin.
Workflow
Discovery, docs, stories, reviews, cleanup, and handoff.
Guardrails
Best-practice checks and human review points.
Examples
Small automations the team can copy and extend.
Output
A reusable AI dev workflow your ServiceNow team can run after the workshop.
What I help with
AI applied to the work your dev team already repeats.
Claude/Codex + SDK setup
Set up a usable dev workflow around Claude Code, Codex, and the ServiceNow SDK plugin so the tools fit the work instead of sitting on the side.
Example automations
Turn repeatable discovery, story cleanup, validation, documentation, and review work into examples the team can run, copy, and improve.
Team rollout + handoff
Add best-practice guardrails, short workshops, and handoff notes so admins, devs, and leads know how to keep using the workflow.
Simple engagement model
Start with one workflow. Make it useful. Then hand it off.
01
Map the dev workflow
We pick real ServiceNow work where context loss, repeated checks, or unclear handoff is slowing the team down.
02
Set up the dev workflow
I connect the workflow to Claude Code, Codex, the ServiceNow SDK plugin, prompts, docs, and review steps your team can actually use.
03
Roll it out with guardrails
You get the workflow, example automations, workshop notes, and best-practice checks so the team can keep using it.
Example automations, not theory
Concrete ServiceNow examples you can picture.
Practical proof beats AI theater: faster instance understanding, cleaner handoffs, and repeatable AI dev workflows.
EXAMPLE AUTOMATION
727
stale configs
727 stale configurations surfaced
A real example of using AI-assisted discovery to turn a messy inherited instance into a review-ready starting point.
DAY-1 ORIENTATION
60s
first read
New team members get context faster
AI-generated orientation notes for customizations, risks, owners, and likely delivery friction.
TEAM HANDOFF
1
workflow handed off
Messy context becomes a reusable workflow
Discovery notes, validation steps, prompts, and review steps packaged so teams do not restart from zero.
More dev output
Get more from the team and tools you already pay for.
Best-practice guardrails
Useful AI workflows with review points built in.
Example automations
Small ServiceNow workflows your team can copy and extend.
Workshops first
If your ServiceNow dev team has AI tools but no repeatable way to use them, start with a hands-on workflow workshop.
We set up the workflow, build examples, add best-practice guardrails, and hand it off so your team can keep using it.