Case study / Team Workshops
A ServiceNow dev team, now doing 2 to 3x the work.
- Who
- An entire ServiceNow dev team and their team lead.
- The problem
- They work in a domain separated instance with an update set release process. AI had to fit inside it, not around it.
- What I did
- I set the entire dev team up on Claude Code, connected it to their ServiceNow instance through a custom plugin, and wired it into their Jira. Then I showed them how to prompt well and the best practices for using it on real work. Their release process stayed exactly as it was.
- Result
- The team lead says they are now doing 2 to 3x the work they were doing before.